REFUND & RETURN POLICY

1. RETURN WINDOW

Customers have 30 calendar days from the delivery date to initiate a return. The 30-day period begins on the date the package is delivered to you (or the recipient), not the order date or ship date.

EXAMPLE: If your package is delivered on June 1st, you have until July 1st to contact us about a return. Requests submitted on July 2nd or later will be rejected.

We are strict about this deadline because: it helps us quickly restock or liquidate inventory; products have limited shelf lives and expiration dates; it prevents fraudulent returns after long delays.

2. GENERAL RETURN ELIGIBILITY

To be eligible for a return, ALL of the following conditions must be met:

• The return request is initiated within 30 days of delivery
• The product is in its original, unused, uncontaminated condition
• All original packaging, seals, labels, and accessories are intact and undamaged
• The product has not been opened, used, tested, or applied
• There is no visible evidence of use (residue, wear marks, oxidation, dust)
• The product has not been stored improperly or exposed to extreme temperatures
• You have obtained a Return Authorization (RA) number from Company support before shipping
• You have shipped the item using trackable shipping and retained proof of delivery
• Your order was not purchased as final sale, clearance, or marked non-returnable

3. NON-RETURNABLE PRODUCTS

The following products are STRICTLY NON-RETURNABLE and NON-REFUNDABLE, even if unopened:

3.1 Cosmetics & Personal Care (Opened or Used)
Serums, creams, moisturizers, masks, oils, balms - ANY product with evidence of opening or use; foundations, concealers, liquid makeup; eyeshadows, blush, bronzer, or powder products (even unopened, due to hygiene); lipsticks, lip balms, lip glosses (even unopened, due to hygiene); mascara, eyeliner; any product with broken seal or tampered packaging (hygiene and safety risk).

3.2 Supplements & Ingestibles
All supplement capsules, powders, gummies, tablets, liquids, and herbal products. Reason: FDA regulations and safety. Once a product is in your possession, the Company cannot verify it was stored safely, not consumed, or not contaminated.

3.3 Electronic Beauty Instruments & Devices
Micro-needling devices, EMS devices, laser pens, cupping tools, massage devices, LED devices, beauty masks, facial instruments. Reason: Electronic devices cannot be resold once activated. Any sign of use (charging, powering on, water exposure, usage marks) makes the device unsuitable for retail sale. Non-returnable even if unopened if device has been charged, powered on, tested, or used in any way.

3.4 Perishable & Time-Sensitive Products
Any product with limited shelf life or approaching expiration date.

3.5 Clearance & Final Sale Items
Products marked Final Sale, Clearance, As-Is, Non-Returnable at purchase.

3.6 Returned Items Beyond 30 Days
Any product returned more than 30 calendar days after delivery, regardless of condition.

3.7 Items Damaged or Contaminated by Customer
Products damaged due to customer negligence, drops, improper storage, or mishandling.

3.8 Gift Cards and Digital Products
Non-refundable.

3.9 Bulk or Wholesale Orders
Orders of 10+ units or special bulk pricing. Non-returnable. These are final sales.

4. RETURNABLE PRODUCT CATEGORIES

The following product categories MAY be returnable if all general eligibility criteria in Section 2 are met:

4.1 Beauty Accessories (Returnable if Unused)
Makeup brush sets, brush holders, cosmetic organizers, mirrors - if unopened and sealed. Conditions: Must be in original packaging, no signs of opening or display use.

4.2 Apparel & Non-Cosmetic Items
Baseball caps, yoga circles, posture correctors, home decor (if unrelated to beauty function). Conditions: Must have tags attached, show no signs of wear, must be in resalable condition.

4.3 Electronic Devices (Limited)
Electronic beauty instruments returned within 14 days (shorter window than general policy) if completely unopened, uncharged, and unpowered. Proof: Package must be completely sealed, and customer must certify device was not opened or tested. Inspection: Company will inspect device. Any evidence of opening, charging, or use = automatic rejection.

5. RETURN PROCESS

5.1 Step 1: Contact Company for Return Authorization
IMPORTANT: Do not return any item without first obtaining Return Authorization (RA) from the Company. To initiate a return: Email support@vitayouth.store with subject line "Return Request - [Your Order Number]" including full name, order number, order date, reason for return, description of product condition. Company will respond within 48 business hours with approval/rejection and RA number.

5.2 Step 2: Company Review
The Company will evaluate your return request based on whether the item meets return eligibility criteria, your account history (fraud patterns, excessive returns, chargeback history), and reason for return. Return will be APPROVED: Company issues RA number and return shipping address. Return will be DENIED: Company sends explanation. No refund offered.

5.3 Step 3: Ship the Item
Once approved: Package the item securely in original packaging if possible; include the Return Authorization (RA) number on the outside of the box and on an invoice inside; include a brief note with your name, order number, and reason for return; ship to the address provided by Company using TRACKABLE shipping (FedEx, UPS, DHL, Postal Service with tracking). IMPORTANT: You are responsible for return shipping costs unless the return is due to Company error or a defective product. Retain your tracking number and proof of delivery.

5.4 Step 4: Company Receives and Inspects
Once we receive your return: We verify the RA number matches the package; conduct a detailed inspection to confirm the product meets return eligibility (unopened, unused, original condition); document the inspection with photos. If the item does NOT meet criteria: Product is returned to you at your expense, or retained and donated/discarded. If the item MEETS criteria: Refund is processed.

5.5 Step 5: Refund Processing
Refunds are processed as follows: Timeline - 7-10 business days after we receive and inspect the item (not from when you ship it); Method - Refunds are issued to the original payment method (credit card, PayPal account, etc.); Amount - Product purchase price only. Shipping costs and return shipping are NON-REFUNDABLE; Credit card processing - Your credit card company may take an additional 3-5 business days to post the credit to your account; Notification - You will receive an email confirmation once the refund has been processed.

6. DEFECTIVE OR DAMAGED PRODUCTS

6.1 Definition of Defective
A product is considered defective if it arrives damaged (visibly broken, cracked, leaking, non-functional); the wrong item was sent; an electronic device does not power on or function despite following all instructions; the product has a manufacturing defect (rust, defective battery, broken components); the product does not match the description on the website.

6.2 How to Report a Defective Product
If you receive a defective or damaged product: Contact support@vitayouth.store within 48 hours of delivery with subject "Defective Product - [Order Number]" including high-quality photos of the damage, original packaging, product, and RA number (if visible); describe exactly what is wrong with the product. Do NOT throw away the damaged packaging or product - keep as evidence.

6.3 Company Review of Defective Claims
The Company will review your photos and description; determine if the damage occurred in transit (carrier liability) or is a manufacturing defect; determine if the damage is customer-caused (drops, mishandling, improper storage); provide resolution within 48 business hours.

6.4 Remedies for Defective Products
If the Company determines a product is defective (due to manufacturing or transit damage): Option A - Full Refund (product purchase price, minus return shipping - we cover return shipping for defects); Option B - Replacement (Company ships a replacement at no cost, original shipping fee is refunded); Option C - Store Credit (equivalent value as credit toward future purchases). Company chooses the remedy in most cases, but customer preference will be considered. If damage is customer-caused: No refund or replacement. Product is returned at customer's expense.

7. CARRIER DAMAGE AND LOST PACKAGES

7.1 Package Arrives Damaged
If a package arrives damaged due to carrier handling: Take photos of the damaged package, outer box, and product inside; report to support@vitayouth.store within 48 hours; Company will file a claim with the carrier (FedEx, UPS, DHL, etc.); Resolution: Once carrier approves the claim, Company will issue a replacement or refund; Timeline: 10-15 business days (carriers take time to process claims).

7.2 Package Lost in Transit
If your tracking shows the package hasn't been delivered within the expected timeframe: Contact support@vitayouth.store with tracking number; Company will attempt to locate the package with the carrier; Timeline: Carriers typically investigate for 5-7 business days; Resolution: If package is confirmed lost, Company will issue a replacement or refund. Note: Risk of loss transfers to customer once package is handed to carrier. However, Company will work with carrier to resolve losses.

8. EXCEPTIONS AND SPECIAL CIRCUMSTANCES

8.1 Recalls and Safety Issues
If a product is subject to a safety recall or regulatory alert: Company will proactively contact customers; full refund will be issued without requiring return (product will be destroyed for safety); refund includes original shipping cost.

8.2 Item Arrives as Incorrect/Wrong Product
If you receive the wrong item or wrong quantity: Report to support@vitayouth.store within 48 hours; Company will issue replacement at no cost; return shipping for the incorrect item will be covered by Company; replacement will include original shipping cost.

9. WHAT IS NOT ELIGIBLE FOR RETURN

In addition to the non-returnable categories listed in Section 3, the following situations do NOT qualify for returns or refunds:

9.1 Product Performance / Results Not Achieved
If a product does not work as expected or does not deliver promised results (e.g., anti-aging serum doesn't reduce wrinkles, beauty instrument doesn't tighten skin): This is NOT grounds for return. All products are sold as-is and results vary by individual. Cosmetic and wellness products do not guarantee specific outcomes. See our Disclaimer on Health Claims for detailed information.

9.2 Allergic Reaction or Skin Sensitivity
If you experience an allergic reaction, rash, redness, or sensitivity after using a product: STOP using the product immediately; consult a dermatologist or doctor; Return is NOT eligible because (1) product has been used, and (2) allergies are individual and unpredictable. Refund may be available as a goodwill gesture, but is at Company's sole discretion.

9.3 Change of Mind / Buyer's Remorse
If you simply changed your mind about a purchase or no longer want the product: This is generally NOT eligible for return unless the product is unopened, unused, and in original condition. Company may exercise discretion to allow returns in some cases, but is not obligated.

9.4 Incompatibility or Interaction with Other Products
If a product does not work well with other skincare products, medications, or causes adverse effects when combined: This is NOT grounds for return. Customers are responsible for patch testing and consulting healthcare providers before use.

10. FRAUDULENT AND ABUSIVE RETURNS

The Company takes fraud prevention seriously. Fraudulent return attempts may result in: immediate account suspension and cancellation; forfeiture of any pending refunds; permanent ban from purchasing; referral to law enforcement.

Examples of fraudulent behavior include: Returning a used or empty product claiming it was unopened; using a product, then returning it to get a refund; wardrobing - buying items, using them, then returning for a refund; returning a counterfeit or different product in the original packaging; pattern of excessive or suspicious returns; disputing a legitimate transaction through payment processor after return is denied.

11. RESTOCKING AND INSPECTION FEES

In certain circumstances, the Company may deduct fees from your refund: Restocking fee - If an item was returnable but shows minor signs of opening or handling, a 10-15% restocking fee may be applied; Inspection fee - If inspection reveals the product was used, a 10% inspection fee may be applied. These fees are deducted from the refund before it is processed.

12. INTERNATIONAL RETURNS

For customers outside the United States: 30-day return window applies from delivery date (same as US customers); International return shipping is the responsibility of the customer and is NON-REFUNDABLE; Customs, duties, and import fees incurred during return shipping are non-refundable; Return address will be provided upon approval; Company will not reimburse customers for reverse shipping costs.

13. WARRANTY

This return policy does not replace or supersede our Limited Warranty (see Terms of Service). Defective electronic devices are covered by a separate 30-day limited warranty. For warranty claims on electronic devices, see the Terms of Service for details on what is/isn't covered.

14. FINAL SALE CLARIFICATION

When a product is marked Final Sale, Clearance, As-Is, it means: NO returns are accepted for any reason; NO refunds or exchanges; EXCEPTION: If the product arrives defective or damaged, warranty claims may apply.

15. CHARGEBACKS AND PAYMENT DISPUTES

If you initiate a chargeback or dispute with your credit card company, payment processor, or bank without first attempting to resolve the issue with Company support: Your account will be immediately suspended; any pending refunds will be cancelled; you will be permanently banned from purchasing; repeated disputes may result in referral to collection agencies or law enforcement. Always contact support@vitayouth.store first to resolve issues. Company will work with you in good faith.

16. COMPANY DISCRETION

While this policy sets clear guidelines, the Company reserves the right to make exceptions at its sole discretion. This may include: allowing a return outside the 30-day window for legitimate reasons; accepting a partial return or exchange; offering store credit instead of a refund; denying a return that technically meets all criteria due to suspected fraud. Company discretion is not an obligation and may be exercised or withheld at any time.

17. CONTACT AND SUPPORT

For all return and refund inquiries:

Email: support@vitayouth.store

Mailing Address:
VitaYouth Solutions LLC
75 E 3rd St
Sheridan, WY 82801
United States

Response Time: 24-48 business hours

Please include your order number, purchase date, and detailed description of your return request.